Support — Heat Game 🔥

Last updated: 08/30/2025

If you're having problems or have questions about the Heat App, we're here to help! Follow the instructions below to find solutions, contact us, or report any issues.

⚠️ Important Update - Google Play Store

App Temporarily Unavailable on Android

Unfortunately, our Heat app is temporarily blocked on the Google Play Store due to some store restrictions. We're working hard to resolve this situation as quickly as possible.

We're exploring alternatives such as:

Redistribution through other trusted platforms
Direct download availability (APK)
Resubmission to Play Store with proper corrections

✅ Available on: App Store (iOS)
⏸️ Temporarily unavailable on: Google Play Store (Android)

Our team is dedicated to ensuring you have access to Heat soon. We appreciate your patience and understanding.

1. Common Problems and Solutions

1.1 Login Issues

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Login error: Make sure your internet connection is working properly. If you're using Google or Apple login, verify you're connected with the correct account.
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Can't access my account: If you forgot your password or can't access your account, try resetting your password or contact our support team.

1.2 Game Errors

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Performance issues: If the game is running slowly, try closing other background apps or restarting your device.
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Content loading error: If content doesn't load properly, try checking if your internet connection is stable.

1.3 Payment Issues

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Premium subscription issues: If you have trouble accessing Premium features after purchase, try logging out and back into your account or contact our support team.

2. How to Contact Us

If you haven't found a solution to your problem or have other questions, our support team is available to help you. Follow the steps below to get in touch:

2.1 Support Email

Send an email detailing your problem or question to the following address:

Support Email: suporte@heatgame.com.br

2.2 Important Information for Support

When contacting us, please provide the following information so we can help you more efficiently:

• Description of the problem or question.
• Your device model and operating system version (iOS or Android).
• Screenshot or any other detail that might help understand the problem.

3. Frequently Asked Questions (FAQ)

3.1 Can I play alone or only with friends?

Yes, you can play alone or with friends. The Heat App offers different game modes for playing individually or in groups.

3.2 How can I update the app?

To update Heat, go to the App Store or Google Play Store, search for the app and click "Update".

3.3 Where can I see my Premium subscription?

If you subscribed to Premium, you can see your subscription details in Settings > Subscriptions on your device.

4. Privacy Policy

To learn how we protect your personal information, check our Privacy Policy in the app or on our official website.

Note: We're constantly working to improve the Heat App and ensure the best possible experience for our users. Thank you for choosing Heat and we hope you continue having fun!

Questions? Contact our support team and we'll be happy to help!